Refund policy

Thank you for shopping with Kaizen Notion. Please review our returns and refunds policy carefully.

Final Sales

- All sales are final. We do not offer refunds due to change of mind or incorrect size. We can offer size exchanges if your desired size is in stock. 

Faulty Items

- If the item is faulty, we will provide options in line with the Consumer Guarantees Act. You may be entitled to a repair, replacement, or refund.

Return Requests

- For returns or exchanges, please email us at info@kaizennotion.com with your order number and the reason for your return. 
 
- Our return policy is valid for 14 days from the delivery date. All returns must be initiated within this 14-day window.

- Returns must be approved by our team before proceeding. We are not responsible for any parcels sent without prior approval.

Minor Problems

- For products with minor problems, we are not obligated to offer a refund or return but may choose to do so. We may also offer to repair the product at our cost.

Cancellation of Orders

- Orders cannot be cancelled once placed. If you need to return or exchange an item, please follow our return policy.

Condition of Returned Items

- All returned items must be in their original condition, with no signs of wear, including deodorant, laundry detergent, hair, or makeup stains. Minor creases or wrinkles are acceptable, but items showing visible signs of wear will not be accepted for return.

- We reserve the right to refuse returns that do not meet these standards. In such cases, the garment will be shipped back to you at your expense, and the refund will not be processed.

Shipping Costs

- All returns, refunds and size exchanges are at the customer’s shipping expense. If the item is deemed faulty, we will reimburse your return shipping costs.

Thank you for your understanding and cooperation. If you have any questions or need assistance, please contact us at info@kaizennotion.com.

Kaizen Notion Team